Refund & Return Policy

Refund & Return Policy

 

At SmartBasket4U, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return if:

  • The item arrives damaged or defective.

  • You receive the wrong item.

  • The item is significantly different from its description.

  • The product is unused, in its original packaging, and in resalable condition (where applicable).

To be eligible for a return, you must contact us within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personal care and beauty products that have been opened or used.

  • Items marked as final sale or clearance.

  • Gift cards.

  • Digital products (if applicable).

  • Products damaged due to misuse or normal wear and tear.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos or videos showing the product and packaging.

Once verified, we will offer a replacement, store credit, or a full refund, depending on the situation.

Change of Mind

If you change your mind after placing an order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled.

For eligible returns, the customer may be responsible for return shipping costs unless the return is due to our error.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Late or Missing Refunds

If you haven't received your refund after the stated processing time:

  • Check your bank account again.

  • Contact your credit card company or payment provider.

  • Contact your bank, as processing times may vary.

If you still have not received your refund, please contact our support team.

Order Cancellations

Orders may be cancelled only before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled.

Return Shipping

If a return is approved, we will provide return instructions.

Unless the return is due to our mistake (wrong, defective, or damaged item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service for returned items.

Exchanges

We replace items only if they are defective, damaged, or if the wrong product was delivered.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us.

Email: support@smartbasket4u.com

Customer Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM (IST)

We are committed to resolving all customer concerns promptly and fairly.